How can we help you?

This knowledge base aims to answer your most frequently asked questions. If you have an issue that is not answered here, please email support@rapidspike.com or use the Feedback button found on any page of the app.

Account & Billing

Matters relating to account management, credits and billing.

6 Articles

Getting Started

New to RapidSpike? Here are some helpful articles for navigating the app.

15 Articles

Performance Monitoring

Includes help guides on Webpage Test, Web Vitals & Performance monitoring, User Journeys and Google Lighthouse.

8 Articles

Alerts & Notifications

Manage alerts sent from your RapidSpike account, as well as integrations, maintenance windows and more.

9 Articles

Availability Monitoring

Help with your uptime monitoring, including server Ping and TCP, webpage uptime using HTTP, and API monitoring.

12 Articles

Security Monitoring

Articles and help related to our security monitoring tools - including Magecart Attack Detection.

6 Articles

Synthetic User Journey Monitoring

Creating, editing and managing synthetic user journey monitoring

9 Articles

Assurance and Search

Advice articles for our assurance and SEO monitoring tools, including Domain Expiry (WHOIS) and SSL Certificate Expiry.

2 Articles

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