How can we help you?

This knowledge base aims to answer your most frequently asked questions. If you have an issue that is not answered here, please email support@rapidspike.com or use the Feedback button found on any page of the app.

Account & Billing

Matters relating to account management, credits and billing.

4 Articles

Getting Started

New to RapidSpike? Here are some helpful articles for navigating the app.

7 Articles

Performance Monitoring

Includes help guides on Webpage Test, Web Vitals & Performance monitoring, User Journeys and Google Lighthouse.

16 Articles

User Management

Add, remove and manage settings for users on your account.

3 Articles

Availability Monitoring

Help with your uptime monitoring, including server Ping and TCP, webpage uptime using HTTP, and API monitoring.

13 Articles

Alerts & Notifications

Manage alerts sent from your RapidSpike account, as well as integrations, maintenance windows and more.

8 Articles

Security Monitoring

Articles and help related to our security monitoring tools - including Magecart Attack Detection.

6 Articles

Assurance and Search

Advice articles for our assurance and SEO monitoring tools, including Domain Expiry (WHOIS) and SSL Certificate Expiry.

2 Articles

Ready To Get Started?

Start your next-generation website monitoring journey today and get everything for free for 30 days. We will help you get the best from RapidSpike with a guided demo. Don’t worry; the trial expires automatically, and we don’t need your credit card.