RapidSpike can help monitor your User Journeys by performing the same journeys as real users would from various geographical locations looking for both errors and delays in the User Journey process. When a user visits your site they are likely there to perform a key function such as select and purchase an item, login to an account, enter data onto a form and much more.

RapidSpike user journeys are extremely versatile and can perform almost any action that a user can perform on your site. Creating a journey doesn’t require being an expert in coding or years of technical experience due to our script editor. This article will just look at adding the journey into your account, if you are looking for more in-depth knowledge on creating/editing/troubleshooting your journey press the link at the bottom of this article.

If you haven’t already you will need to set up at least one website, If you are unsure how to do this we recommend reading our article on “Adding Your First Website Into RapidSpike”.

To add a user journey into your account, firstly select the site in which you want to create the user journey on. In the left blue sidebar below the ‘Pages’ tab you will see a tab that says ‘User Journeys’.

Clicking this tab will open a menu. This menu will currently be empty however will populate with any user journeys created on your selected site. Click ‘Add User Journey’ to add your first journey to your account.

This will open a form to enter in the primary details of your user journey. Fill in the label and make sure the correct site is selected under the ‘Website’ tab. If the wrong site is selected this will lead to the wrong URL for your script to run on.

The check interval slider sets the frequency that the journey will run. More frequently will give you more data however also need more credits allocated to the monitor, it can run as frequently as 5 mins or just once every 24 hours.

Next select the journey type, either a standard journey or a video journey. The difference between these two journey types is the video journey provides you with a full video on the test every time it runs. This can be extremely helpful for debugging, identifying issues with your site or even just for comparison. It’s important to note that once you have selected a journey type it can’t be changed. If you did want to switch a standard journey to a video journey (or the other way around) this can be done however requires creating another journey and copying the JSON across. If you encounter any difficulties you can always contact our support at support@rapidspike.com.

Finally select the test region or regions that you want the journey to run from. We have regions in different countries across the world, If for some reason you don’t see a country you are looking for you can request it by either clicking it under ‘Inactive Regions’ or by contacting support.

If you aren’t completely sure on the frequency or test regions don’t worry! These settings can be changed in the settings panel at any time.
When you have finished, select ‘Create Journey’.

You have now added your first user journey to your account! You will see that unlike other monitors it doesn’t automatically run as a script needs to be created in the script editor. Once live, this dashboard will include all the data collected for the monitor. If you want to edit any of the settings on the monitor, click the ‘Edit’ button in the top right corner of the dashboard. This area also offers more advanced settings such as: Custom Headers, Ignoring Elements, Block Elements, Proxy Bypass.

Now that your user journey has been added to your account you are ready to work on your script. For more information and help on building/editing/data/troubleshooting click here to go to our knowledge base category.