Looking at your user journey monitor you might see a block of orange on your timeline. This shows that some Issues have occurred during at least one of your tests. This doesn’t mean that the journey has failed however may need some investigating as it signifies something is not loading as it should.
Investigating these issues are very easy and RapidSpike gives you as much information as possible. To look into a specific test, press the colour block in the general time the test of interest occurred.
This will bring up an overview of the tests within this time period. In this case it will bring up the tests with the issues you want to find out more about. In this tab we provide the number of issues and load time to give you a brief indication of what has occurred.
Clicking ‘View’ brings you to that specific test dashboard. This dashboard provides an overview on how the test ran, DOM/Render speeds, Total Load, Elements and Size. If you have a video journey this page can be extremely valuable in a case such as an element not being visible. If this happens, viewing how the journey ran should be clear where the issue occurred.
All of this information is just a brief snapshot into when the Issue occurred and how the test ran. To get specific information into the problem, go into the ‘Issues & Logs’ tab which will provide the name of the element that has the issue or any other problem that caused the alert.
As you can see in the screenshot below we have a element with a 502 error. This is a problem which will need to be looked into and potentially fixed. We can gain more insights into the error by pressing the ‘Full Details’ button. If it is an issue you are already aware of you can set alerts to ‘Ignore’ which will stop notifying you of the failure or even block the element altogether which will stop it from showing on the test altogether.
You should now have a much better idea of the ‘Issue’ that occurred. If you want to investigate even further into the issue however we offer even more data. Navigate to the ‘Waterfall & Elements’ tab in the blue sidebar which will display a dashboard with the journey steps. It is always good practise to have each step focus on one page in the user journey set-up process as it contains the data to that specific page when looking at the waterfall.
In this case you can see the Issue has occurred in the very first step. Press ‘View Step’ to see the waterfall and find the ‘Issue’.
Scroll down the element list until you see the ‘Issue’. This will always be highlighted to make it easier to spot.
To get more details on this element, clock the magnifying glass at the left hand side of the element to view the Headers, Load Time & Size as well as the Locations they have loaded from.