As our User Journeys are automated tools it’s possible that some bot detection and Web Application Firewall software can block us from running. Some common solutions are:

Safe List our IP Address

We list the IP’s our User Journeys run from in Global Settings > IP Addresses. If you’re able to update your bot detection software to allow access from these IP’s this is a great way to bypass bot detection.

Custom Headers

You can add custom headers to User Journeys. Some bot detection software allows you to add special values to headers so they can be identified as safe.

User Agent

The default User Agent signals that the User Journey is running from as an automated tool (e.g. Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) HeadlessChrome/83.0.4103.61 Safari/537.36). You can use Custom Headers to override the User Agent to something that emulates a real browser: