A ‘Click’ failure is essentially stating that there was an issue with the click. Clicks are vital to navigating your website in user journeys and are one of the most common actions you will use, this can also mean that their failures are most common.

So why are you getting this failure message? Here are a few reasons starting from most common to least common:

Change in Selector

The most likely cause of this failure is the select you are evaluating has changed. An easy way to identify this is to navigate to the page with the failure on your site and paste the selector into the Dev Tools to check if it is picked up. If nothing is identified then we would recommend changing the selector to something else.

Unreliable Selector

If your selector is present but you are noticing occasional failures on the ‘Click’ your selector might not be reliable. For example if the selector is located on a button within a pop-up or a form it may not appear or not load correctly. If this is the case selecting something more reliable is likely to solve the failure.

Non-Clickable Selector

If you have checked that the selector is present and reliable another reason for a failure could be that you are clicking on the wrong element. If the element is duplicate, hidden or simply non-clickable it will either cause the click to fail or the click will pass but the intended click won’t have happened.