Knowledge Base

Installing & Configuring Real User Monitoring

Real User Monitoring allows you to track the performance metrics that your real users are experiencing. This advanced level of monitoring is achieved by installing some JavaScript tracking code to your website.

Once the code is active on your website, it is your real users who act as the client and their browsers communicate directly with our service in order to report back the real performance timings that they are experiencing.

To configure Real User Monitoring, first navigate to the website/webapp you would like to set up Real User Monitoring for. Go to the “Websites” tab in the left blue menu.

Select the website/webapp you want, and then click on “Real User Overview” tab below the “Websites” tab in the left blue menu.


This will take you to a page of Real User Data, if you have any Real User Monitors already configured. Go to the Edit button with the cog icon in the top right corner of the page. 

This will take you to the Real User Settings page. Here you can take the code of our Real User Tracker, and copy and paste it between the <head> and </head> tag on every page of your website that you want to track. Data normally takes a few minutes to appear after installation.

  • Insider: Yorkshire's Most Exciting Companies
  • Northern Digital Awards 2021 Finalist
  • UK Dev Awards 2021 Winners
  • KPMG Best British Tech Startup 2019: Northern Finalist
  • Prolific North Tech 100: Top 30 Companies to Watch
  • National Cyber Security Centre: Cyber Accelerator Alumni