Knowledge Base

How to Get Support

Things don’t always go to plan, and there may be an occasion where you need to ask us for help, or to report a bug that you may have found with the system.

Luckily, we aim to make it very easy for you to interact with our support team.

You can contact us through the Feedback menu item in the top right from within the RapidSpike App:

This opens the Feedback Form and directly opens a ticket in our support system:

An alternative to this is to use email. You can always email a support request to where we will respond to any questions you may have.

Please note, we currently provide support from 09:00 to 17:30 UK business hours. Outside of this we do our best to respond as quickly as possible.

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