Knowledge Base

Section: Alerts Delivery Methods

Delivery Methods decide who is notified when an alert occurs, and how they are notified. They are applied across all alerts. Alert Delivery Methods need to be applied to Alert Delivery Groups.

Creating Alert Delivery Groups

Go to “Global Settings” in the left blue menu.

From the menu that appears below, select “Alert Delivery Groups”.

To create a new Alert Delivery Group, click the green “Add Delivery Group” in the upper right corner of the page.

This will bring up a form, where you can also customise which users to alert, and the method by which they are alerted.

In this form you can also configure alerts to be sent to your integrated tools, such as: Slack Message, Webhooks, PagerDuty and Pushover.

For larger businesses, it might be necessary to create different delivery methods for each department that needs to be notified. e.g. you may have a method for your Client/Customer Support team, a separate method for your Development team, and a third for Management.

Another way to set up your delivery methods is to create different methods with scaling urgency. For example, the first method will simply email or send a Slack message to the developer associated with the project. The second method will text/call their manager. The third contacts the business owner. You would then apply these methods at different times as a way of escalating a problem if it lasts for too long. 

E.g.:

  • Shopping Cart page is down for 1 min: Email developer
  • Shopping Cart page is down for 10 min: Text Development Team manager
  • Shopping Cart page is down for 30 min: Call Business Owner

How to enable SMS Message, Whatsapp & Voice Call Notifications

In order to configure SMS messages, Whatsapp and voice call notifications, first click your user icon in the top right hand corner in order to open the Account Menu. From this click on the “My Profile” button to be taken to the Account Settings screen.

From this screen you can enter your mobile/cell phone number. Be sure to use the correct flag to correlate to your location as this sets the country code for the number.


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