Knowledge Base

Helpful hints, tutorials & Monitoring Advice

Section: IPM: Issues

IPM – Issues

If you need to find out what went wrong and why, this screen has you covered. 

Here’s everything you can do on this page!

1) View Failures

Failures are triggered when your test is unable to complete. A failure is normally caused by a missing element on the page, either a form or click element, without which the test cannot proceed to the next step. If any failure has occurred this will be outlined within the “TEST FAILED TO COMPLETE” box along with failure details and the option to view a screenshot.

2) View Warnings

Warnings are triggered when your total test time exceeds your pre-determined ALERT THRESHOLD. You can configure the threshold per location on the Alert Settings page. If any threshold has been breached and a warning has occurred this will be outlined within the “A WARNING HAS BEEN TRIGGERED” box along with further details.

3) View Errors

Errors occur when a page element returns a status code of 400 or over, or a check has failed. Errors that appear within your journey but don’t result in a complete failure are shown here. If any errors have occurred this will be outlined within the “AN ERROR OCCURRED” box along with details and the option to ignore/blacklist the element in question.

4) View browser log and server issues

Displays a list of issues detected in the Server or Browser logs generated during the Journey. If any issues have appeared the log will rank them by severity and give a description of the issue.

5) Change IPM settings

Located in the top right hand corner (Settings cog) -IPM settings gives you the option to change everything from the IPM Description and check interval through to the elements you blacklist and ignore.

6) View and create Alerts

Alerts are the core of the RapidSpike system, finding out what your issues are as soon as they happen is crucial so we’ve made it easier than ever to create, view and edit alerts. To view these your existing alerts or to add new ones simply hit the “ALERTS” tab at the top of the page. From this page you’ll be add new Alert Rules by hitting “ALERT SETTINGS>” as well as view the existing rules associated to this monitor below.