Knowledge Base

Helpful hints, tutorials & Monitoring Advice

I want to upgrade/downgrade my plan, can I do this on the platform or do I need to contact my account manager?

It depends! If you’re currently paying for a standard Bronze, Silver or Gold plan (or trial) through the platform then you can do everything directly from your “Plan & Billing” page. Simply press your portrait/the grey silhouette in the top right then navigate to “Plan & billing”.

If you’re either on a custom plan or pay for RapidSpike through an alternative payment method (PayPal, PO etc.) – you will need to get in touch with your account manager or the sales team (don’t worry, they don’t bite). This can be done via or your account managers direct contact details.