I want to upgrade/downgrade my plan, can I do this on the platform or do I need to contact my account manager?
It depends! If you’re currently paying for a standard Bronze, Silver or Gold plan (or trial) through the platform then you can do everything directly from your “Plan & Billing” page. Simply press your portrait/the grey silhouette in the top right then navigate to “Plan & billing”.
If you’re either on a custom plan or pay for RapidSpike through an alternative payment method (PayPal, PO etc.) – you will need to get in touch with your account manager or the sales team (don’t worry, they don’t bite). This can be done via firstname.lastname@example.org or your account managers direct contact details.