Your frequently asked questions. For more specific answers, or for
questions not covered below, please don't hesitate to get in touch.
Availability monitoring with our Basic Plan is completely free – with unlimited alerts and full access to our Notifications system, Availability Dashboards, reports and more. Testing is performed from across our global network.
What’s not included: SMS & Voice credits, which are required in order to receive notifications on your mobile phone via SMS and automated voice calls to any number. These can be bought via the app.
We have a fair use policy for all free accounts, and we also reserve the right to remove accounts that have been inactive for a period of 3 months or more. An account is considered inactive if it hasn’t been accessed for an extended period. Reactivating an account is done simply by logging in.
We will send a reminder email to any accounts in danger of being frozen, giving you plenty of time to reactivate them.
Sign up by clicking on the “Free Trial” button next to the plan of your choosing. Enter your details into the form and click submit. Once your account has been created you’ll have 14 days to try the software.
It’s totally free, and you’re under no obligation to continue with a full account.
At the end of your trial, your card will be charged and you will continue with a full account.
No. Our all our paid plans have no minimum term – you can cancel at any time.
No. RapidSpike operates entirely on the cloud – our testing works like a visitor to your app/site. For this reason we can’t give you performance metrics on your server’s RAM or CPU usage, but we can give you a good idea of how your site/app behaves when visited by a ‘real’ user.
The sensitivity of your uptime monitoring is configurable. Don’t want to see an alert for the smallest down-time/blip? Set your notifications to only alert you if the site is down for 5 minutes or more.
To prevent false-positives, our system also automatically and immediately retests any failing monitor from another node in our network. This way we can be confident when we alert you that your site is definitely having problems.
Almost certainly. The architecture of the RapidSpike system means we can set up a new server instance within a very short time. Just speak to our friendly sales team at firstname.lastname@example.org to find out more about what we can offer.
As often as is neccessary. User Journeys can be individually configured to run at set intervals and from multiple regions: this is entirely bespoke and up to you.
This is up to you. Our Self-Service Journeys can be written and managed entirely by you and your team. You have the option of writing your own multi-step Journey scripts, and handling the frequency of the Journey and what regions it runs from.
Alternatively, we offer a Managed Service, where our development team will write the journey script for you, saving you from having to worry about any complex code. Your journey is then fully managed through our system, with help and support just a phone call or email away.