How does the free trial work?
Just click the “Start My Free Trial” button and enter your email address and password on our signup page.
Once you’ve created an account you’ll have 14 days to trial all of our great toolset of monitors. Click the ‘Add’ button to get started!
What happens at the end of the trial?
At the end of your trial, you’ll be asked to choose one of our paid plans – or you can speak to one of our team about building a custom plan. Once you have a plan, you’ll be able to enter your card details continue with a full account.
What do I get in the free trial?
The free trial includes access to all of our great tools, including performance, security, availability, assurance and SEO monitors. We give you a limited number of our more advanced monitors, but do not restrict access to any of the dashboards so you will get a complete picture of our final product.
Full details of the trial plan are available on the signup page. The trial is totally free, and you’re under no obligation to continue with a full account once the trial is over.
Is there a minimum term on your paid plans?
Our all our paid plans and add-ons have no minimum term – you can cancel at any time.
Do I have to pick a specific plan?
Not at all! If you’re looking for something different to the plans outlined above then just let us know – we can build a custom plan just for you.
How do add-ons work?
All paying customers can buy add-ons for their plans. Add-ons include packs of our advanced monitors, such as User Journeys credits and Vulnerability Scans.
You can also purchase additional Voice/SMS credits, which are required in order to receive notifications on your mobile phone via SMS and automated voice calls to any number.
Add-ons can be bought via the app, or through speaking to one of our helpful and friendly team.
Do I need to install software on my server?
No. RapidSpike operates entirely on the cloud – our testing works like a visitor to your app/site. For this reason we can’t give you performance metrics on your server’s RAM or CPU usage, but we can give you a good idea of how your site/app behaves when visited by a ‘real’ user.
Will I receive a lot of alerts?
The sensitivity of your availability monitoring is configurable. Don’t want to see an alert for the smallest down-time/blip? Set your notifications to only alert you if the site is down for 5 minutes or more.
To prevent false-positives, our system also automatically and immediately retests any failing monitor from another node in our network. This way we can be confident when we alert you that your site is definitely having problems.
Can I have a User Journey Running from “XYZ” City/Country?
Almost certainly. The architecture of the RapidSpike system means we can set up a new server instance within a very short time. Just speak to our friendly team to find out more about what we can offer.
How frequently can you run my User Journey?
As often as is neccessary. User Journeys can be individually configured to run at set intervals and from multiple regions: this is entirely bespoke and up to you.
Do I need to create the Journey files myself?
This is up to you. Our Self-Service Journeys can be written and managed entirely by you and your team. You have the option of writing your own multi-step Journey scripts, and handling the frequency of the Journey and what regions it runs from.
Alternatively, we offer a Managed Service, where our development team will write the journey script for you, saving you from having to worry about any complex code. Your journey is then fully managed through our system, with help and support just a phone call or email away.