What are User Journeys?

User Journeys emulate common paths that your customers take. They behave like
a “synthetic” user, interacting with your website just like a real person does.

1

Create a simple script of actions that follow a key process, such as:

  • Product filter and search
  • Adding to basket, checkout
  • Log in to an account

… Or any other useful interaction.

2

Simulate real global users, at 5 minute intervals, following that process.

World map

3

Discover immediately if something goes wrong.

  • The process stops working
  • Pages or elements slow down
  • Individual elements are missing
RapidSpike User Journey issues alert

Detect Issues Affecting Your Customers

Reputation is everything 88% of customers leave sites after a bad experience.

RapidSpike User Journeys can be sensitive to any sort of failure – even those that real users might miss.

Quickly learn about problems that might impact your capacity to gain new business or generate revenue.

User journey alert rules

Improve Your Website’s Performance

Page Speed Matters Conversions drop by 7% per 1 second of load time delay.

Shave seconds off your load times by understanding the makeup of your pages and the reasons for delays.

Configure alerts to fire as soon as pages or elements start to slow down – so you can react to failing performance before it affects your revenue.

Slowest third parties

Analyse Your Processes In Fine Detail

We capture thousands of data points in each step of your journey, building more detailed insights than any other tool on the market.

Discover if third party plugins are affecting customer experience, and trend their load speed over time.

Isolate elements by type – audit cookies, spot blocking Javascript, optimise images and identify slow fonts.

“Our relationship with RapidSpike is excellent. They are responsive and supportive.”

Neilson use RapidSpike to test their core processes 24 hours a day, every day, for a total peace of mind.

Monitor the key processes you care about?

Choose any user journey you want to emulate and set it up easily and quickly
using our script builder – or we can do it for you.
RapidSpike User Journey Script Editior - shopping cart monitor
RapidSpike User Journey Script Editior - search page

Understand the Bigger Picture

Utilise a full suite of tools for understanding every detail of your key processes.
Selenium logo

Selenium-powered

We combine industry-leading automation, a user-friendly interface and our world-class alerting system.

Performance waterfall

Detailed waterfall

Rich data visualisation for all your page elements, including load breakdown and headers.

Video playback

Video playback

Record full video of your key process as it happens, see exactly where problems occur.

screenshots of user journey

Page screenshots

Configure your script to capture screenshots at any point.

tracking chart

Third party tracking

See how third parties perform over time, as well as their impact on your page load.

map

Resource map

Visualise exactly where resources load from across the world.

trend graph

Watch key elements

Tag vital elements to trend their size and load over time.

issues analysis

Error analysis

Understand the reasons why your processes fail, including full response headers.

cookies

Cookie log

Comply with GDPR and audit all cookies stored during your journey.

blocked element

Ignore & block elements

Stop elements from triggering alerts, or loading at all to fine-tune your analysis.

custom headers

Custom headers

Set headers to flag your User Journey within your internal systems.

Stay connected with custom alerts

Fine-tune your User Journey to alert you to what matters.

  • Journey Failure
  • Journey Load Time
  • Page Load Time
  • Element Load Time
  • Element File Size
  • Element Errors
User journey rule type