Ecommerce Monitoring Specialists

We’re on a mission to improve e-commerce for everyone; making website experiences fast, safe and error-free.

We monitor over $40 Billion in cart revenues each year.

Poor experiences can cause site owners significant revenue loss and reputation damage. The numbers speak for themselves:

$12.8k

revenue Lost per minute of downtime

88%

Of visitors won’t return after a poor experience

20%

Conversion rate drop per second of load time

$3.9m

Average fine for A Data Breach

Far more than a Monitoring Tool

Solving All Your Website Issues From a Single Platform

RapidSpike: Our Values

RapidSpike is well established as an industry-leading monitoring platform, with delighted customers spanning the globe.

Collaboration

We collaborate as a team, with our clients, with our partners and whoever we work alongside to find the very best outcomes for all. We want an amazing experience for everyone involved.

Creativity

We love to bring new ideas to life, whether in the platform, for our customers, for their customers or the wider world, we ensure we do our best to deliver on our promises and our mission.

Ownership

We take full responsibility for outcomes whether in our daily work, in our careers or those in our teams. We strive to achieve the objectives and targets set for ourselves and for our company.

Responsiveness

We endeavour to respond quickly to all requests, issues, and queries as our clients, our people and clear transparent communication are of the utmost importance to us.

Energy

We bring a positive outlook and energy to every conversation. Giving our all, solving problems and providing value in everything we do, makes it all worthwhile.

Meet the Leadership Team

Matt Waters

Chief Executive Officer

Matt is the CEO of RapidSpike, appointed in June 2024. A seasoned Channel and Sales leader, he brings extensive experience from his role as EMEA-ANZ Sales Director for a Fortune 500 value-added distributor, alongside diverse leadership roles in the tech sector.

Matt has worked with global technology leaders, including AWS, Microsoft, Oracle, Dell, Palo Alto Networks, Fortinet, Splunk, and McAfee. His expertise spans Cloud, Security, Infrastructure, and DevOps, driving innovative, multi-technology solutions through strategic alliances and partnerships.

Dedicated to building outcomes-focused ecosystems, Matt has also implemented scalable processes across complex, multi-region Channel operations, delivering growth and operational efficiency.

Chris Rutledge

Chief Technology Officer

Technology leader with over 20 years’ experience building and evolving software across high-traffic ecommerce, SaaS, fintech and regulated industries.

With more than a decade in technical leadership, I combine hands-on engineering and architecture with product strategy, team leadership and technology direction.

Chris strives to make good and efficient use of technology to solve complex problems, modernise platforms and turn ambitious ideas into scalable, commercially valuable products.

Richard Lee

Marketing Manager

Richard has more than 20 years of experience in search marketing, bringing extensive digital and commercial expertise to his role at RapidSpike

Having worked through significant changes in the technology landscape, he understands the importance of adapting to new challenges and communicating the value of innovative products to customers.

Richard plays a key role in bringing the company’s evolving platform and new products to market. Richard focuses on translating complex technology into clear, meaningful benefits for potential customers.

Joss Gunning

Lead Software Developer

Josh is a passionate software developer who enjoys the challenge of designing, building, and refining complex systems. With a natural curiosity for technology and problem-solving, he is always looking for opportunities to expand his knowledge and develop innovative solutions to technical challenges.

During his time at RapidSpike, Josh has continued to strengthen his skills and broaden his experience, working on a variety of projects that have challenged him to learn new technologies and approaches. He thrives when tackling difficult problems, combining technical expertise with a determination to find effective, reliable solutions.

Ready to optimise your website’s user experience and protect your revenue?

Start using RapidSpike’s Synthetic User Journey Monitoring today.

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