88%

of customers leave brands after they have a bad digital experience

7%

conversions drop for every second of load delay

4,800

websites are infected by hackers each month

3.7 million

formjacking attacks were reported in 2018

40%

of visitors leave a site if load time is over 3 seconds

$3.92 million

average total cost for an online data breach

Solving All Your Website Issues From a Single Platform

RapidSpike is more than a monitoring tool. We aggregate your data, analyse it, and produces clear actionable insights to help you improve.

RapidSpike Is Here To Help

We’re helping our customers tackle the big problems of the internet: making sure things run quickly, ensuring services are online, and keeping everyone safe.
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Our Mission

We believe everyone has the right to a fast, safe and reliable online experience.

To achieve this, we empower the teams who support online customers. We deliver key information to meet those demands, minimise disruptions and make everyone’s lives less stressful.

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Our Brand Promise

Working with RapidSpike you get assistance from a team brimming with energy and creativity who want to deliver amazing website monitoring.

We are highly responsive when it comes to addressing and alleviating your pain points. We take ownership of your issues and global online issues. Our overall mission, which is reflected in our features roadmap – past, present and future – is filled with projects designed to help real businesses solve real problems.

RapidSpike: The Story So Far

From relatively humble beginnings, RapidSpike is now well established as an industry-leading monitoring platform, with delighted customers spanning the globe.

  • Headquartered in Leeds, UK
  • Founded in 2015 by Andrew Mason & Robin Hill
  • Joined by CEO Gav Winter in 2018
  • Investment by Praetura Ventures in 2020
  • Award winning platform in 2021
Round Foundry Media Centre

Collaboration

We collaborate as a team, with our clients, with our partners and whoever we work alongside to find the very best outcomes for all. We want an amazing experience for everyone involved with us.

Creativity

We love to bring new ideas to life, whether in the platform, for our customers, for their customers or the wider world, we ensure we do our best to deliver on our promises and our mission.

Ownership

We take full responsibility for outcomes whether in our daily work, in our careers or those in our teams. We strive to achieve the objectives and targets set for ourselves and for our company.

Responsiveness

We endeavour to respond quickly to all requests, issues, and queries as our clients, our people and clear transparent communication are of the utmost importance to us.

Energy

We understand the value of bringing a positive outlook and energy to every conversation. Giving our all, solving problems and having fun in everything we do helps make it all worthwhile.

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The Leadership Team

About us - CEO, Gav Winter
Gav Winter

CEO

Gav has been a tech entrepreneur for over 20 years, founding 2 major technology consultancies and now is CEO of RapidSpike.

Gav won Yorkshire Director of the Year twice and is an expert in high growth – winning multiple awards for growth, innovation and brand.

About us - Cofounder, Andrew Mason
Andrew Mason

Cofounder

For 25 years Andrew has been an active entrepreneur, author, technologist and leading security expert, owning various successful technology companies during his career.

Andrew has numerous globally recognised qualifications such as CISSP, PCI QSA, Check and CCIE.

About us - Cofounder, Robin Hill
Robin Hill

Cofounder

A business development specialist for over 20 years, Robin has worked with start-ups for the majority of his career.

Robin is a self-confessed entrepreneurial sales professional across various sectors from office equipment to network services and IT security.

About us - Head of Technology, James Tyler
James Tyler

Head of Technology

James started his career developing performant ecommerce software. He has been at RapidSpike since inception, and achieved this latest promotion in early 2021.

James manages core systems implementation and monitoring infrastructure.

About us - Head of Customer, Paula Horton
Paula Horton

Head of Customer

Paula oversees the sales, marketing, customer success, and lead generation functions of RapidSpike.

Paula has over 10 years of experience working within the technology industry and worked with several exciting tech SaaS start-ups within Yorkshire.

About us - Head of Finance & Ops, Rachel Pilling
Rachel Pilling

Head of Finance & Ops

Rachel ensures the smooth running of finance and operations.

Rachel joined RapidSpike after 15 years working at Deloitte and FMG where she qualified as a Management Accountant with CIMA, and supported the partners with all aspects of finance.