Use Real User Monitoring (RUM) To
Identify Performance Issues in Real Time

Your RUM tracker records live data from real users – RapidSpike then collects that data and produces a suite of graphs and tables where you can analyse vital traffic metrics to determine performance.

Copy and paste a lightweight tracking script into pages you wish to monitor.

Real User data is analysed and recorded minute-by-minute and displayed in near real-time.

See user performance by page – with a breakdown of network, server and browser speed.

Demographics information includes user location, device and browser used.

Setup Takes Seconds

Setting up your Real User Monitor takes just a few moments. Just add your website to RapidSpike and we’ll generate a short snippet of Javascript for you.

Add this snippet to your website or app header and you will begin receiving data within minutes. Our RUM script is lightweight and served over a secure connection.

Core Visitor Metrics

View page load speed and views by country, browser and device.

Each section of the RUM data is recorded across a number of core metrics: visitor country, browser and device used. You can then use this information to inform your development team.

Detailed Data Analysis

Break down page load into Network, Server and Browser.

Real User Monitors track page load across these different metrics to enable you to analyse exactly where any latency and performance issues are occurring.

Specific Results Per Page

In-depth analysis of each page of your site. 

RapidSpike RUM records data for every page receiving traffic, allowing you to view each separately for more detailed analysis.

Learn More About Your Website (and Your Visitors)

Real User Monitoring data can be used to leverage demographics information against performance – giving you incredible insights into real-world experiences.

Visitor Statistics

Optimise your site’s potential regardless of location or technology.

Dynamic Alerting

Detect dynamic pages – such as your Order Complete page, giving you live data on every successful order.

Traffic Spikes

Alert when your traffic exceeds a certain amount.

Failing Performance

Trigger notifications when your load times slow down.

Measure metrics against the same day and time the previous week.

Granular Configuration

Set fixed values or measure against a percentage increase over time.

Answering Vital Performance Questions

RapidSpike Real User Monitoring can help you answer a lot of important questions about how the site performs for real customers on a daily – even hourly – basis.

How does speed vary by country?

If your business operates internationally, it’s important to ensure that your website performs well for your customers regardless of their location.

You might consider improving your infrastructure by hosting a local mirror of the site, or changing the location of your servers.

Does the site perform equally across devices?

As a benchmark, surveys have shown 40% of online shoppers will wait just 3 seconds for a site to load.

Mobile-first design helps ensure full compatibility with smaller screen sizes and restrictive processing power.

How does a user’s browser affect the page load?

Browser performance can vary for many reasons, and these performance issues are compounded when users use devices with low processing power.

RUM will help you understand what browsers are being used by your customers, and further break down the process into Network, Server and Browser load time.

More Questions Answered

The data above is just the tip of the RUM iceberg. Performance metrics discovered by Real User Monitoring can help you with a wide range of queries:

How do your critical pages perform?

Learn which pages receive the highest traffic and which need optimisation – for both desktop and mobile traffic.

What browsers do customers use?

Focus your development on solving problems where customers experience poor performance due to their browser or device.

How did your latest deployment affect load speed?

Learn about your on-going performance by monitoring deployments for spikes and dips in customer load times.

Does site performance vary during certain hours or days?

Performance is critical during times of peak traffic – do your pages slow down as more visitors view your site?

Is your marketing and advertising budget well spent?

Pick a demographic and learn about how those visitors experienced your website. For international businesses, you may discover it’s worth investing in new infrastructure to improve experiences for different parts of the world.

How did your site cope with a recent high traffic event?

Major events, viral campaigns, new product launches – it’s always key to understand how these impact your site. You may have analytics looking internally – but Real User Monitoring can help you understand how real visitors experienced your site whilst it was under pressure.