Home
Customers
Platform
Plans
Resources
Services
Log In
Sign Up

Home
Customers
Platform
Plans
Resources
Services
Log In
Sign Up

RapidSpike Support

Use the form below to raise a support ticket with our team.

We will attempt to respond as soon as possible. Working support hours are 9—5:30pm GMT, Monday to Friday, with urgent requests answered outside of these hours.

Book a Demo

[contact-form-7 404 "Not Found"]

Category Synthetic User Journey Monitoring

Capture the Page Source of Website Errors

Sam Jenkins, January 23, 2020

Read: 2 min

We explain how to capture the page source when your website has errors with Synthetic User Journeys.

Preventing Cookie Consent Banners in Synthetic User Journeys

James Tyler, October 24, 2019

Read: 4 min

Cookie consent banners and popups can be annoying, however cookie consent banners can be prevented in your synthetic user journeys if you know how.

Custom HTTP Request Headers

James Tyler, September 4, 2019

Read: 2 min

Setting custom HTTP request headers enables our clients to simplify their firewall IP whitelist management.

Top 3 RapidSpike E-commerce Tools: Part 1 – User Journeys

Bryn Dodgson, August 15, 2019

Read: 8 min

This post is the first in a series that will explore the key tools every ecommerce site needs running 24/7. This tutorial will show you how to build a simple “Add to Cart” Journey on a website.

Ensure Customer Happiness with these 5 Powerful Test Actions

Sam Jenkins, May 23, 2019

Read: 5 min

We give the rundown on 5 important test actions to make sure you have a functioning site and ensure customer happiness.

New York Node added to RapidSpike Infrastructure

Robin Hill, December 18, 2017

We have expanded our testing infrastructure with a new node in the Big Apple.

Performance & Optimisation Tools for eCommerce Sites

Robin Hill, February 8, 2017

This post highlights how RapidSpike performance tools are being used in real world examples to help eCommerce teams improve.

Does E-Commerce Need MORE Than Uptime?

Lennon Simpson, December 5, 2016

Don't just stop at uptime: add performance monitoring as the most vital tool in your site monitoring toolset.

Uptime is not on time – it’s too late!

Robin Hill, November 21, 2016

You need more than just uptime monitoring to completely assure your platform. This blog explains why.

Website Monitoring: How RapidSpike Can Help Meet The Local Government Digital Service Standard

Robin Hill, November 14, 2016

Using RapidSpike to assure compliance against the government digital service standard.

Executive Introduction to Synthetic and Real User Monitoring

Robin Hill, October 3, 2016

This post provides an overview of Synthetic User Monitoring and Real User Monitoring and aims to provide an explanation as to the benefits of both technologies.

What Does Normal Look Like?

Robin Hill, July 27, 2016

How can you benchmark your app processes when you don't have a standard to compare against?

Synthetic User Journey Monitoring vs Uptime Monitoring

Robin Hill, June 24, 2016

In this post we discuss the differences between user journey and uptime monitoring services - and why you probably need both.

Search

Find and solve the issues frustrating your customers today!

Try RapidSpike for free! Easy setup, no software install - start improving your website in seconds.

Request a Trial

or View Our Plans

Monitor your digital experience, protect your customer's data from cyber threats and improve website performance.

Part of the family.

Platform
Resources
Company

We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.

Cookie settings Accept

Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

Non-necessary

Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.